I called maid service and no one answered. When we woke up in the morning we realized that we had 1 hand and bath towel. The old Buffet is now the non-smoking slot room. By the way, they have no restaurants or snack area after that. We rushed to dinner at the steak house because it closes at 9:30 pm. We were also told that during our 2 day stay, there would be no maid service to the room because they do not clean on that floor until the person checks out. That was before I told her I had a service dog. We had a reservation for a premium room and we checked in and were told, only rooms on the pet floor were available and it was a premium room. Wyndham Grand Cancun All Inclusive Resort & Villas.Barcelo Bavaro Palace All Inclusive Resort.